Refund policy

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It is not lawful to make health claims or even suggest that you will receive any benefit from using our products. However, what we will guarantee is that you will receive a world-class product that is safe, non-toxic, and sourced and manufactured in the highest quality as well as a superior shipping and product delivery service.

With all this information in place, a return should not be necessary.  However, if a problem arises, please feel free to contact us, and we will work diligently to address your concern.

Returning Unopened Products for Credit or Exchange

If there is a problem with your order or any of the products you receive from us, please let us know within 7 days of purchase date.  Health Canada does not allow Canadian businesses to accept open nutritional products in return. This is to prevent product tampering. If you have a concern about a product that you have received, please contact a Customer Service Representative for additional support.

If you receive written authorization to return a product for reasons other than refund, credit or exchange, you must have a RETURN MERCHANDISE AUTHORIZATION written on the outside of your box. Call 236-420-0022 or email for your RMA and mailing instructions.

In the event that your package is returned due to a delivery failure on the part of a courier or postal carrier, you may encounter a restocking fee.  We are not responsible for incorrect mailing address information provided by customers.

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